Privacy Policy
Card Quay Barrier Reef is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our venue or interact with us.
The policy applies to all personal information collected through our offline poker room, card lounge, restaurant, website, and any other interactions. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy does not apply to third-party websites or services that may be linked from our site.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you visit our website.
- Contact details: name, email address, phone number, and postal address when you make a booking or enquiry.
- Transaction details: records of your purchases at our restaurant or poker room, but not financial account numbers.
- Technical data: IP address, browser type, and pages visited on our website, collected via cookies and similar technologies.
- Photographs or video footage: captured by our security cameras for safety and security purposes.
We do not collect sensitive information such as health data, biometrics, or government identifiers unless required by law. We do not collect online gambling or poker account information because all poker is played offline and in person.
How We Use Your Information
We use your personal information to provide and improve our offline poker and dining services, to communicate with you, and to meet our legal obligations.
- To process bookings and reservations for the poker room, card lounge, or restaurant.
- To respond to your enquiries and provide customer support.
- To send you information about upcoming poker nights, private poker events, and dining specials, if you have opted in.
- To maintain the safety and security of our venue through CCTV monitoring.
- To comply with applicable laws, regulations, and legal processes.
We do not use personal information for automated decision-making or profiling. We do not sell your personal information to third parties.
Disclosure of Information
We may disclose your personal information to trusted third parties who assist us in operating our venue, conducting our business, or servicing you, provided they agree to keep this information confidential.
- Service providers: booking platforms, payment processors, IT support, and marketing agencies.
- Legal authorities: when required by law, court order, or to protect our rights and safety.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not share personal information with third parties for their own marketing purposes. All third-party service providers are contractually obligated to protect your information.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Access to personal information is restricted to authorized personnel only.
- We use encryption for data transmission and secure storage for physical records.
- CCTV footage is stored securely and accessed only for security and safety purposes.
- We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
No method of transmission over the internet or electronic storage is 100% secure, but we strive to use commercially acceptable means. Retention periods vary depending on the type of information and legal requirements.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information, subject to certain exceptions under Australian law.
- You may request access to the personal information we hold about you.
- You may ask us to correct any inaccurate or incomplete information.
- You may request deletion of your personal information, and we will comply unless we are legally required to retain it.
- You may opt out of marketing communications at any time by contacting us.
To exercise these rights, contact us using the details provided in the Contact section. We will respond to your request within a reasonable timeframe.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below.
- Email: [email protected]
- Phone: +61 9 2037 1159
- Address: Card Quay Barrier Reef, 35–41 Wharf Street, Cairns City QLD 4870, Australia
Effective Date
This Privacy Policy is effective as of 15 September 2026.
We may update this policy from time to time, and any changes will be posted on this page with a revised effective date.